Техническая поддержка продаж масел

Company
Famous international oil production Company – the global leader on the energy market. The Company is present in more than 100 countries. The staff is more than 100 000 people.

Position
Front Line Field Technical Support
Accountabilities

• Provide front line technical support to customers and sales staff including problem solving, troubleshooting and application advice for c.80% of all front line technical issues;
• Quickly and accurately determine customer requirements for technical and product information to resolve the issue first time;
• Prepare customer plant/equipment audits, lubrication surveys, product rationalisation audits and conduct field trials, as necessary to support the overall business strategy;
• Provide HSE, Occupational Health, safety and product disposal advice to customers and front line sales, in line with local legislation requirements. Actively keep up to date with changes in legislation;
• Refer complex technical issues to the PAS network for resolution, working with them to ensure issue is completed satisfactorily, with local customer follow up by the front line technical support as necessary.
• Work closely with local sales, who have the ‘ownership’ of the customers, to provide appropriate technical support to maintain and gain business in line with business strategy;
• Carry out joint and solo visits (with knowledge of sales force) to new and existing customers providing technical proposals/assistance to generate sales opportunities, with both existing and new products;
• Receive referrals of technical problems or other customer contact from the customer service centre and work to resolve with the customer;
• Feedback to the customer service centre to ensure continual improvement in the fielding of enquiries and understanding of technical issues;
• Pro-actively up date customer service centre with key customer or product information.
• Develop and deliver appropriate lubricants training to sales/ customer service centre staff to develop their expertise, as well as tailored training packages for customers where required;
• Feedback to PAS on: business cases, field trials, technical market information and trends, competitor activities, customer feedback.

Requirements

• Higher education;
• One to Five years experience in a technical lubricants;
• Experience in the CSC or front line sales role useful;
• Have engineering knowledge in industry or transport, or related discipline;
• Good English language skills are required.
• Knowledge of managing HSE issues

Conditions

• Competitive salary;
• Career opportunities (opportunity to develop in abroad);
• Attractive social package;

· Medical insurance; · Meal; · Compensation for sport.

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